Frequently Asked Questions
Please read our Wholesale Terms and Conditions page for more information.
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What is Mohair?
Mohair is the luxurious fiber produced by angora goats. In silky ringlets, mohair is sheared twice a year in the spring and fall. Stronger than similarly sized steel with moisture wicking and temperature regulating properties, mohair is a super fiber.
Is mohair, wool?
No, Angora goats produce mohair. Sheep produce wool.
How are your socks made?
Great question! We have a whole blog post dedicated to our supply chain and process behind each pair of Caprine socks. Read it here.
What does "Caprine" mean?
Caprine (kuh-preen) is the scientific name for goats.
Since we raise angora goats for mohair, this was the perfect brand name! Our horn logo is also symbolic of our goats. Did you know angoras have horns?
Recommended Care
Machine wash in cold water and line dry or tumble dry with no heat. Taking good care of your socks will increase their lifespan.
Orders, Account, & Payment
How do I make an account with CAPRINE?
We are so glad you want to create an account with us! Click on “sign in” on our website where you will have an option to create an account. Having your own account will provide you with easy access to info about your orders such as shipping details, as well as CAPRINE news and exclusives.
Which payment methods are accepted?
Caprine accepts ACH payments for B2B transactions.
Can I make changes to my order after it has been placed?
If the order has not yet been shipped, we will make every effort to find a solution for you. Please send us an email ASAP to sarah@shopcaprine.com
How do I track my order?
After an order is placed, you will receive an email confirmation with your order number and details. You will receive a shipping confirmation email when each item ships from your order. You can also log onto your account and check your order status there.
What is your return policy?
We make every effort to provide you with the best products and hope you’ll be completely satisfied with your order.
If you are unsatisfied, we are happy to accept your returns if in unused, saleable, and undamaged condition. You will be refunded for product cost. Please contact sarah [@] shopcaprine [.] com for return instructions. Buyer pays for return shipping costs.
Do you offer exchanges?
If you find that a particular line or color of product is not selling, we are happy to accept exchanges. Please contact sarah [@] shopcaprine [.] com for exchange details. Buyer pays for return shipping costs.
When will my order ship?
Orders will ship FOB shipping point within 5 business days. Orders are fulfilled on a first come-first serve basis.
What is your policy on lost, damaged or stolen packages?
We are not responsible for items lost, damaged or stolen in the mail. If a shipment has been sent but is not received, please use the provided tracking number to track the package and contact the shipping service (USPS, UPS, FedEx) for additional information and/or to file a claim for the stolen item(s).